Shipping and Delivery

[vc_row full_width=”stretch_row” content_placement=”middle” disable_element=”yes” full_width_header_sticky=”0″ show_overlay=”1″ hongo_overlay_opacity=”0.4″ hongo_enable_responsive_css=”1″ hongo_row_overlay_color=”#ffffff” hongo_z_index=”0″ responsive_css=”.hongo_responsive_1609138110624{padding_bottom_tablet:55PX|padding_bottom_mobile:25PX},”][vc_column offset=”vc_col-md-7″ css=”.vc_custom_1563794452888{padding-right: 15px !important;padding-left: 15px !important;}”][vc_single_image image=”34535″ img_size=”full”][/vc_column][vc_column hongo_enable_responsive_css=”1″ css=”.vc_custom_1563869644954{padding-left: 18% !important;}” offset=”vc_col-md-5″ responsive_css=”.hongo_responsive_1563869644959{padding_left_desktop:13%25|padding_top_tablet:50px|padding_right_tablet:15PX|padding_bottom_tablet:0px|padding_left_tablet:15PX|padding_top_mobile:35px|padding_right_mobile:15px|padding_left_mobile:15px},”][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”20″ accent_color=”#f57250″ css=”.vc_custom_1563870141755{margin-bottom: 30px !important;}”][hongo_section_heading hongo_heading_type=”heading-style-1″ hongo_enable_responsive_css=”1″ hongo_heading=”The shipping method we used was not low cost but our product arrived safely and on time so we were happy” hongo_font_title_setting=”.hongo_font_1564132074426{font_lg:18px|weight_lg:text-lg-500},” css=”.vc_custom_1564132074427{margin-bottom: 35px !important;padding-top: 30px !important;}” responsive_css=”.hongo_responsive_1564132074430{padding_top_tablet:10px|margin_bottom_mobile:20px|padding_top_mobile:0px},”][hongo_lists hongo_list_style=”list-style-3″ hongo_list_values=”%5B%7B%22hongo_list_value%22%3A%22Bhoodie%20tote%20bag%20mixtape%20tofu.%20typewriter%20jean%20shorts%20wolf%20quinoa%2C%20messenger%20bag%20organic%20freegan%20cray%20is%20dummy%22%7D%2C%7B%22hongo_list_value%22%3A%22Have%20given%20likeness%20every.%20very%20were%20beginning%20signs%20moveth.%20fly%20above%20sea%20itself.%20freegan%20cray%20is%20dummy%20text%20used%20in%20laying%22%7D%2C%7B%22hongo_list_value%22%3A%22There%E2%80%99s%20a%20misguided%20notion%20that%20natural%20beauty%20products%20just%20don%E2%80%99t%20do%20the%20job%20as%20well.%22%7D%2C%7B%22hongo_list_value%22%3A%22Misguided%20notion%20that%20natural%20beauty%20products%20just%20don%E2%80%99t%20do%20the%20job%20as%20well%20lorem%20ipsum%20is%20a%20pseudo%20latin%20text%20used%22%7D%5D” hongo_bulleting_color=”” hongo_list_title_font=”.hongo_font_1561610748529{line_lg:18px},” hongo_list_number_font=”.hongo_font_1561610748528{color_title:%236f6f6f},”][/vc_column][/vc_row][vc_row][vc_column][hongo_section_heading hongo_heading_type=”heading-style-1″ hongo_enable_responsive_css=”1″ hongo_heading=”DELIVERY INFORMATION” hongo_font_title_setting=”.hongo_font_1621433433222{font_lg:18px|weight_lg:text-lg-500},” css=”.vc_custom_1621433433224{margin-bottom: 35px !important;padding-top: 30px !important;}” responsive_css=”.hongo_responsive_1621433433227{padding_top_tablet:10px|margin_bottom_mobile:20px|padding_top_mobile:0px},”][vc_column_text]Your delivery schedule is supplied with your order confirmation by email. All delivery charges are covered by Cher Casa to UK mainland UK addresses only. Deliveries to Scilly Isles, Isle of Man, Isle of Wight, Scottish Highlands, Northern Island, Channel Islands and other parts of the world will incur additional charges.
Normal delivery days are Monday – Friday. Saturday and Sunday deliveries are by possible arrangement and will incur additional costs. We will contact you to agree on a date and delivery window that is best for you. This date and time is then confirmed by text, email or end-to-end encrypted messages. Deliveries are made to the agreed address or your instructed alternative. All failed deliveries incur an automatic re-delivery or cancellation charge.[/vc_column_text][hongo_section_heading hongo_heading_type=”heading-style-1″ hongo_enable_responsive_css=”1″ hongo_heading=”DAMAGES” hongo_font_title_setting=”.hongo_font_1621433673464{font_lg:18px|weight_lg:text-lg-500},” css=”.vc_custom_1621433673466{margin-bottom: 35px !important;padding-top: 30px !important;}” responsive_css=”.hongo_responsive_1621433673470{padding_top_tablet:10px|margin_bottom_mobile:20px|padding_top_mobile:0px},”][vc_column_text]We source furnishings to suit your contemporary luxury experience. Some of our furnishings have deliberately distressed in appearance or come across as aged for authenticity. Colours may also be slightly different from their presentation on www.chercasa.com. Please note that any such inconsistencies are as they should be and part of the overall design process / product style. It does not mean the product is damaged. It is as it should be.
Please check that your delivery is in good condition and sign for your delivery before the driver departs. Incorrect item delivery should be notified to us within 24hrs by email to admin@chercasa.com It is unlikely that there are any damages but if there are; the driver will be able to return your delivery. You have twenty four hours from time of delivery to report any damages to us by email. Please email Admin@chercasa.com to return a damaged item. Che Casa reserves the right to refuse any claims outside this 24hr time period.[/vc_column_text][hongo_section_heading hongo_heading_type=”heading-style-1″ hongo_enable_responsive_css=”1″ hongo_heading=”ACCESS CHECK REQUIREMENTS” hongo_font_title_setting=”.hongo_font_1621433694311{font_lg:18px|weight_lg:text-lg-500},” css=”.vc_custom_1621433694313{margin-bottom: 35px !important;padding-top: 30px !important;}” responsive_css=”.hongo_responsive_1621433694316{padding_top_tablet:10px|margin_bottom_mobile:20px|padding_top_mobile:0px},”][vc_column_text]The customer is expected to ensure the delivery area is easily accessible, all pets are secured and minors are in a safe space.
The customer is expected to ensure that table tops that are over 220cm in diameter and any other deliveries can easily bypass staircases, stairwells and doorways. Any other accommodations by our delivery team will be subject to a re-delivery charge.
Larger items are delivered to the ground floor due to the terms of our insurance policy. There must be suitable elevator access for deliveries above the ground floor. The driver may also require extra help so please consider this at the time of placing your order.[/vc_column_text][hongo_section_heading hongo_heading_type=”heading-style-1″ hongo_enable_responsive_css=”1″ hongo_heading=”WHITE GLOVE DELIVERY SERVICE” hongo_font_title_setting=”.hongo_font_1621433725232{font_lg:18px|weight_lg:text-lg-500},” css=”.vc_custom_1621433725233{margin-bottom: 35px !important;padding-top: 30px !important;}” responsive_css=”.hongo_responsive_1621433725236{padding_top_tablet:10px|margin_bottom_mobile:20px|padding_top_mobile:0px},”][vc_column_text]

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Lorem Ipsum standard dummy text.” hongo_font_title_setting=”.hongo_font_1563865051206{color_title:%23232323},” hongo_icon_color=”#f57250″][/vc_column_inner][vc_column_inner hongo_column_animation_style=”none” desktop_alignment=”text-center” width=”1/2″ hongo_enable_responsive_css=”1″ offset=”vc_col-md-4″ responsive_css=”.hongo_responsive_1572511953282{margin_bottom_tablet:30px},”][hongo_pfeature_box hongo_product_feature_type=”icon-text-style-6″ hongo_icon_size=”icon-extra-medium” hongo_icon_list=”icon-present” hongo_feature_title=”Shipped order” hongo_feature_content=”Lorem Ipsum is simply dummy text of the printing and typesetting industry. 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Lorem Ipsum standard dummy text.” hongo_font_title_setting=”.hongo_font_1563865084965{color_title:%23232323},” hongo_icon_color=”#f57250″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” parallax=”content-moving” disable_element=”yes” full_width_header_sticky=”0″ initial_loading_animation=”fadeIn”][vc_column hongo_column_animation_style=”none” hongo_enable_responsive_css=”1″ offset=”vc_col-md-5″ css=”.vc_custom_1572512036780{padding-right: 15% !important;padding-left: 0px !important;}” responsive_css=”.hongo_responsive_1572512036785{margin_bottom_tablet:30PX|padding_right_tablet:15PX|padding_left_tablet:15PX|margin_bottom_mobile:15px|padding_right_mobile:15px|padding_left_mobile:15px},”][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”20″ accent_color=”#f57250″ css=”.vc_custom_1563870719092{margin-bottom: 30px !important;}”][hongo_section_heading hongo_heading_type=”heading-style-1″ hongo_enable_responsive_css=”1″ hongo_heading=”You could easily see an estimate of how much your shipping charges would be by adding an item to the shopping cart” hongo_font_title_setting=”.hongo_font_1564132089125{font_lg:18px|weight_lg:text-lg-500},” css=”.vc_custom_1564132089127{margin-bottom: 35px !important;padding-top: 30px !important;}” responsive_css=”.hongo_responsive_1564132089134{padding_top_tablet:10px|margin_bottom_mobile:20px|padding_top_mobile:0px},”][hongo_lists hongo_list_style=”list-style-3″ hongo_list_values=”%5B%7B%22hongo_list_value%22%3A%22Bhoodie%20tote%20bag%20mixtape%20tofu.%20typewriter%20jean%20shorts%20wolf%20quinoa%2C%20messenger%20bag%20organic%20freegan%20cray%20is%20dummy%22%7D%2C%7B%22hongo_list_value%22%3A%22Have%20given%20likeness%20every.%20very%20were%20beginning%20signs%20moveth.%20fly%20above%20sea%20itself.%20freegan%20cray%20is%20dummy%20text%20used%20in%20laying%22%7D%2C%7B%22hongo_list_value%22%3A%22There%E2%80%99s%20a%20misguided%20notion%20that%20natural%20beauty%20products%20just%20don%E2%80%99t%20do%20the%20job%20as%20well.%22%7D%2C%7B%22hongo_list_value%22%3A%22Misguided%20notion%20that%20natural%20beauty%20products%20just%20don%E2%80%99t%20do%20the%20job%20as%20well%20lorem%20ipsum%20is%20a%20pseudo%20latin%20text%20used%22%7D%5D” hongo_bulleting_color=”” hongo_list_title_font=”.hongo_font_1561611279382{line_lg:18px},” hongo_list_number_font=”.hongo_font_1561611279381{color_title:%236f6f6f},”][/vc_column][vc_column hongo_column_animation_style=”none” hongo_enable_responsive_css=”1″ offset=”vc_col-md-7″ css=”.vc_custom_1572512042641{padding-right: 0px !important;padding-left: 0px !important;}” responsive_css=”.hongo_responsive_1572512042648{padding_right_tablet:15PX|padding_left_tablet:15PX},”][vc_single_image image=”34535″ img_size=”full”][/vc_column][/vc_row]